WCEC to Provide Customer Service Training to Lincoln Technical Institute Employees

The Women’s Center for Entrepreneurship Corporation (WCEC), continues its “We’re Storming Back” Hurricane Sandy Disaster Relief Program with a free customer service training session at Lincoln Technical Institute (LTI), in Paramus, N.J., on Tuesday, September 10, 2013. The training session is specifically designed for LTI employees and will focus on customer service skills and techniques that can be applied in various workplace situations. The workshop will help employees to sharpen their skills and learn best practices, to ensure that they are modeling these skills to their students and providing them with the proper education and foundation for securing and maintaining employment in their chosen field.


Funded by a grant from the U.S. Small Business Administration, the WCEC’s We’re Storming Back program provides the two-hour customer service training session free of charge to various New Jersey small businesses to provide them with the resources and tools to rebuild and recover from Hurricane Sandy, and to ensure a successful, long-term future.


“Many of our students and staff were personally affected by the storm’s devastation, resulting in flooding, transportation issues, curfews, and more,” said Laurie Pringle, Executive Director of Lincoln Technical Institute. “Our students are in job skills training programs, and the sooner they graduate, the sooner they can get to work, but Sandy caused cancellation, delays of classes, and some students even had to withdraw.”


Lincoln Educational Services Corporation is a leading and diversified for profit provider of career-oriented post-secondary education. Lincoln offers recent high school graduates and working adults degree, diploma and certificate programs in five principle areas of study, which include automotive technology, health sciences, skilled trades, business and information technology, and hospitality services.


“Despite all of the complications presented by the storm and its aftermath, Lincoln Tech remains dedicated to providing our staff with ongoing professional development opportunities because we know that one of the best ways our students can learn these is important skills is to see them modeled,” Pringle added. “We are proud to partner with the WCEC and have our staff trained through its program, because we know that the better our staff is at customer service, the better prepared our students will be to enter the workforce, and we will be able to provide our local employers with skilled and committed workers.”

Approximately 20 LTI employees will be trained at the workshop. This session is not open to the public but additional workshops are offered through the WCEC and its We’re Storming Back program. Program and workshop information can be found at www.stormingback.org.


“Almost a year after Hurricane Sandy tore our state apart, local businesses are continuing to recover,” said Penni Nafus, Executive Director of the WCEC. “We want all New Jersey businesses to know that resources are available at no cost to them to help in their recovery and provide them with the tools for continued, long-term success.”


The WCEC’s “We’re Storming Back” Hurricane Sandy Disaster Relief Program provides free workshops, training, and resources to New Jersey businesses affected by Hurricane Sandy to help them to recover and thrive. The WCEC is helping small businesses storm back from Sandy through three key training programs: Customer Service Training, Planning for Future Storms, and One-on-One Business Consultations. For more information, please contact Penni Nafus at (973) 507-9700 or at pnafus@wcecnj.org. 


About The WCEC

The WCEC, a 501 (c) 3 nonprofit corporation, is a U. S. Small Business Administration’s Women’s Business Center.  The WCEC provides the tools for individuals to successfully own, operate and grow their small businesses, thereby investing financially, intellectually and emotionally in their communities. The WCEC provides more than 150 classes, seminars and individual consulting sessions each year for more than 5,000 participants. For more information please visit hwww.wcecnj.org/.


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