Hurricane Sandy: Will the Utilities Do Any Better This Time?

Improved communications strategies are in place, but the utilities and state officials are already warning about ten-day outages

By Tom Johnson, NJSpotlight.com

With predictions of a potentially catastrophic storm hitting New Jersey tomorrow, many residents probably will spend lot of time without any power this week.

The good news is unlike the past two storms that hammered the state, residents and local officials may have a better idea of where and when the lights will come back on, as a result of actions implemented by the four electric utilities.

The bad news is that because of the severity of the storm, the president of Jersey Central Power & Light already has warned that some residents could be without electricity for up to 10 days, a situation state officials hoped would be avoided by the utilities adopting many of the 143 recommendations outlined by a consultant to improve response times when restoring service in major storms.

So while customers may be in the dark literally, there's less of a chance they'll be in the dark figuratively. That's because the utilities have stepped up communications to local officials and residents about restoration plans. That includes using social media such as Twitter and Facebook to alert customers about power outages via mobile phones.

Gov. Chris Christie said yesterday the administration also plans to hold phone conferences with local officials at least two or three times daily to give them the latest information on outages, road closures, and other storm-related issues.

Unfortunately, some of the recommendations outlined in the report, unveiled this past summer, have yet to be implemented. If and when they are, it could prove to be a lengthy, expensive process.

For instance, in the two major storms that caused the state to explore this issue, tens of thousands of customers lost power because 15 utility substations -- which convert electricity from high-voltage lines and deliver it to residents and businesses -- were flooded.

The report urged the agency to look at the utilities’ plans to deal with the problem -- such as relocating substations, building floodwalls, or raising the height of the facilities. Some permanent solutions have yet to be implemented.

At a briefing yesterday afternoon, Board of Public Utilities President Bob Hanna said the state’s four electric utilities are sandbagging their substations, including some that have never flooded in the past.

Public Service Electric & Gas, the state’s largest utility, has hooked up mobile substations in River Edge and New Milford, loading transformers on flatbed trailers to support electric load in the flood-prone areas, according to Karen Johnson, a spokeswoman for the utility.

Read more at NJSpotlight.com

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